FAQ

If you take out a subscription to CampingCard ACSI you will receive your CampingCard ACSI with a free CampingCard ACSI guide delivered to your home each year in December.

If you subscribe before 10 November you will have your CampingCard ACSI this year in time for Christmas.

Subscribers will be informed if the price of the subscription charges. If subscription prices change the subscriber has the right to cancel. The subscription is valid until mutually cancelled and runs for a minimum period of 2 years.

You can cancel your subscription before 11 November using the contact form.

You can pay for your subscription by credit card. The amount will be debited to your card after you have received the CampingCard ACSI.

Take note: from the 2012 edition onwards it will not be possible to pay on account. If you have paid in the past year(s) on account you will need to change your method of payment.

No. When you take out a subscription you will only pay for the first year. You will receive a mail from us in November to check your subscription details and you'll be asked to pay for the second year. 

This will be repeated until the mutual ending of the subscription.

The newsletter relating to the CampingCard ACSI subscription renewal is intended only for customers with a CampingCard ACSI subscription. That’s why you can only see these details.

If you have ordered several different products you will receive them in January 2012.

The delivery time is 7 working days for delivery to an address within the Netherlands, 10 working days for delivery to an address elsewhere in Europe and 21 days for delivery outside Europe.

If you order the CampingCard ACSI before 11 November it will be delivered in time for Christmas. If you order it after 11 November we will do our best to deliver your order as soon as possible after Christmas.

Unfortunately we cannot send you the CampingCard ACSI any earlier. You can however have your delivery address changed to an address abroad. To do this please contact customer services using the contact form. We cannot guarantee however that CampingCard ACSI will be delivered abroad in time for Christmas.

When you choose to have a delivery address in another country you will pay delivery charges that apply to that particular country.

ACSI does not accept any liability for delivering orders to camp sites abroad. If a delivery does not arrive this is at your own risk. A duplicate copy will not be sent and the amount paid will not be refunded.

Your CampingCard will be delivered to the address that is registered on your account. You can however have your delivery address changed to an address abroad. To do this please contact customer services using the contact form. We cannot guarantee however that it will be delivered abroad in time for Christmas.

When you choose to have a delivery address in another country you will pay delivery charges that apply to that particular country.

ACSI does not accept any liability for delivering orders to camp sites abroad. If a delivery does not arrive this is at your own risk. A duplicate copy will not be sent and the amount paid will not be refunded.

All personal details that are submitted to My ACSI are transmitted via a secure SSL connection. This connection ensures that all data transmitted between your browser and our web server is sent in code and thus remains confidential from outsiders.

SSL is a standard that is used by millions of websites for securing online transactions. SSL provides data privacy, data verification and mail confidentiality.

If you click on the icon with a padlock or a key on your browser, details of the secure connection will be displayed.

SSL (Secure Sockets Layer) is a method for ensuring that information submitted via your website is secure and that unauthorised users cannot access it. When a site offers an SSL secured form, the information that is submitted via that form is enciphered with a special ‘certification key’ and the deciphered with another key after it has been sent

If you have registered and have been sent a password you can log in via My ACSI. If you go to the ‘My Data’ tab you can change your password using the form.

You can change your personal details yourself in My ACSI at any time. Bear in mind that any possible payment reminders will be sent to the last address used.

On our www.campingcard.com site you can see which period each camp site accepts CampingCard ACSI. Click on Search by: map and then on the “Holiday period” tab. You will now see camp sites in the Country/Region tab which match the period that you selected.

There are 9600 camp sites which have been inspected by ACSI. Of these, 2301 camp sites participate in CampingCard ACSI. You can only stay at these 2301 camp sites at the special CampingCard ACSI overnight rate. The CampingCard ACSI camp sites have a blue CC logo. You will find all CampingCard ACSI camp sites in the CampingCard ACSI guide or on www.campingcard.com.

You can recognise the ACSI camp sites by the black logo with two red tents. You will find all ACSI camp sites in the Camp Site Guide to Europe or on www.eurocampings.eu.

Unfortunately we cannot tell whether a camp site has processed your reservation. As a publisher we naturally have no insight into the reservation details of the camp site. Please contact the site directly to request an answer to your query. You can find details of the camp site on www.campingcard.com.

No. It is not usually possible to pay in euros at camp sites in countries that do not use the euro. The rates of € 12, € 14 or € 16  will then be converted into the currency of that country. Take note that exchange rates are liable to fluctuation.

Camp sites which accept CampingCard ACSI offer the following fixed rates: 12, 14 and 16 euros. You can see exactly what is included and what is not under Rates explained.

There are also a few camp sites that even offer a 10 euro rate. You will recognise these by a special logo in the search results.

Select ‘Explanation of rates’ in the menu on www.campingcard.com. You can see here what is included in the CampingCard ACSI rate.

The CampingCard ACSI rate includes two adults. You will have to pay for additional people at the rates valid for the camp site. On www.campingcard.com you can see in the ‘Explanation of rates’ tab what is, and what is not included in the CampingCard ACSI rate. 

The low season occurs at a different period for every camp site, but the idea is that you should at least be able to use CampingCard ACSI camp sites for a resonable number of days in May, June and September. You can see exactly by each camp site which periods CampingCard ACSI is accepted. You can see which period CampingCard ACSI is accepted by every camp site on our www.campingcard.com website.

* You will notice that many camp sites also have acceptance periods from October till April.

On our www.campingcard.com site you can see which period each camp site accepts CampingCard ACSI. Click on Search by: map and then on the “Holiday period” tab. You will now see camp sites in the Country/Region tab which match the period that you selected.

At the moment we have 18 naturist camp sites and 5 camp sites with a naturist section. As CampingCard ACSI is a camping product for the low season, it possibly has something to do with the weather.

ACSI does not award stars. The number of stars shown for a camp site have been taken from the local authorities.

You can find the camp site of your choice on www.campingcard.com. When you go to ‘Search by map’ and then to the ‘Facilities’ tab, you can specify the amenities that are important to you. Click on ‘Search’ and then go to the ‘Country/Region’ tab. You will see that camp sites which remain visible conform to your criteria.

When you have filled in the reservation request form correctly, type in the security code and click on Send. Another window will then open. Only when it is confirmed here has your reservation request been sent to the camp site of your choice. Take note that it is only a reservation request. The camp site will deal with the reservation itself. If it takes too long before you hear anything from the camp site, get in contact with the camp site. You can find the camp site details on www.campingcard.com.

You can create a login for My ACSI on www.eurocampings.eu using the right hand menu (My ACSI – Register). You can then log in and download the coordinates.

 

You can create a login for My ACSI on www.eurocampings.eu using the right hand menu (My ACSI – Register). You can then log in to My ACSI.